What do you need help with?
If your payment card has expired, been compromised, or you simply need to update your billing information, this guide will walk you through the steps—whether you pay by credit/debit card or PayPal.
🔐 Accessing the Stitch Club customer hub (for credit or debit card payments)
If you pay by credit or debit card (not PayPal), you can manage your payment details securely through the Stitch Club customer hub, powered by Samcart—our trusted payment provider with bank-level security.
Step-by-step instructions:
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Enter the email address linked to your Stitch Club account and click ‘Send access link’.
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Check your inbox for an email from Samcart with the subject ‘Your One-Time Access Link’.
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This link will expire after 1 hour, so be sure to click it promptly.
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Can’t find it? Double-check your spam/junk folder.
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Click the one-time access link in the email to open your secure customer hub.
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In the hub, click ‘Send email to update card on file’.
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Look for a second email from Samcart with the subject ‘Update card on file…’.
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Click the ‘Update Card on file’ link in that email. This will open a secure page to enter your new payment details.
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Fill in your new card information, then click ‘Update card’.
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You’ll see a confirmation message: ‘Successfully updated card on file’.
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All future payments for Stitch Club will now be taken from this updated card.
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🎥 You can also watch the video above for a visual walkthrough of this process.
💰 If you pay via PayPal
If your Stitch Club subscription is handled through PayPal, follow these steps to update your payment method:
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Log into your PayPal account.
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Click on ‘Wallet’ in the top menu.
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Click ‘Link a card’ and enter your new card details.
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Once added, click ‘Set as preferred’ to ensure your payments are taken from this card in future.
❌ Why has my Stitch Club payment failed?
If your payment didn't go through, it’s often due to one of the following:
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Your card has expired
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Your bank account has insufficient funds
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Your bank has blocked the payment, especially if it’s an international transaction
First, double-check that your card details are up to date using the steps above.
If everything looks correct, please get in touch with your bank or card provider to check for issues or authorisation blocks.
🚫 Why has my access to the members’ area been suspended?
If your Stitch Club access has been deactivated, this is usually because of a failed payment or a membership cancellation.
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We attempt to take payment up to four times. If all attempts fail, your membership is suspended.
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After each failed attempt, we send you an email so you can update your payment information.
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Common reasons for failed payments include:
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Expired card
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Low balance
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Bank blocking the payment
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If your payment was successful and you’ve simply cancelled your subscription, you will still have access to the Stitch Club members’ area until your current subscription period ends (your next scheduled billing date).
Note: Workshop videos are hosted in the private members' area and are not downloadable. Once your access ends, you will no longer be able to view them.
However, the workbooks and inspirational ebooks are yours to keep, so be sure to download them before your subscription ends.
🔁 Want to restart your subscription?
If it’s been less than a month since your access ended, you may be able to restart your subscription without losing your place.
👉 Click here to contact the TextileArtist.org support team and we’ll help you get set up again.
🛠️ Need help?
If you're having any issues updating your payment details, accessing the customer hub, or restoring access to the members' area, we’re here to support you.
👉 Click here to get in touch with our support team and we’ll guide you through it step by step.