Skip to main content

👋 What happens if I leave Stitch Club?

Ruth Pownall
  • Updated

What do you need help with?

 

👋 What happens if I cancel my subscription?

We understand that Stitch Club may not be the right fit for everyone—or that life changes can mean you need to take a break.

Stitch Club works on a subscription basis, giving you access to:

  • The members’ area

  • The full library of workshop videos and materials

  • Our supportive community

  • The resources

  • Workshop leader feedback

  • The Q&A compilations

As with all subscription services, access is exclusive to active paying members.

When you cancel your subscription, your access will end on the date your next payment would have been due.

 

 

📥 Can I keep the workshop materials?

The workshop videos are not downloadable, so once your membership ends, you’ll no longer be able to view them.

However, you can download:

  • The step-by-step workbooks

  • The inspirational ebooks that accompany each workshop

We recommend downloading any resources you'd like to keep before your membership ends, so you can continue exploring techniques and ideas in your own time.

 

 

🔁 Can I rejoin Stitch Club?

Yes, and we’d love to welcome you back!

If you change your mind within one month of ending your subscription, we’re usually able to reinstate your membership at the same rate you originally signed up for.
👉 Click here to contact the support team to restart your subscription.

If more than a month has passed, you’re still very welcome to return in the future.
👉 Join the waitlist here to stay updated on the next registration window.

 

 

💳 What happens if my payment fails?

If your card expires or there’s an issue with payment, we’ll make four attempts to collect payment over a 10-day period.

You’ll receive email notifications after each failed attempt, so you’ll have the opportunity to:

  • Update your card details in the Stitch Club customer hub

  • Avoid any interruption to your access

  • We use a payment system called Samcart to process payments - this has the same security level as you bank.

If we’re unable to process payment after four attempts, your access will be suspended until updated payment details are provided.

👉 Click here to read: How to update your payment details

 

 

🛠️ Need help?

If you’re thinking about cancelling, having issues with payments, or want help restarting your membership,
👉 click here to contact the TextileArtist.org support team and we’ll be happy to help.