What do you need help with?
Access the Stitch Club customer hub
How do I update my payment details?
If your payment card has expired or been compromised, you’ll need to update your details in the Stitch Club customer hub, or in PayPal (if your payment is made through PayPal).
If you pay by credit or debit card
- Click here to go to the Stitch Club customer hub.
- Enter the email address associated with your Stitch Club account and click ‘Send access link’.
- Go to your email inbox and find the email from Samcart with the subject line ‘Your One-Time Access Link’.
- Samcart is the secure payment gateway we use for Stitch Club.
- If you can’t find the email, please check your spam folder.
- Click on the one-time access link in this email, to go to the customer hub.
- To update your credit or debit card details, click ‘Send email to update card on file’.
- Go to your email inbox and find the email from Samcart with the subject line that starts ‘Update card on file…’.
- Click the link ‘Update Card on file’ in the email. This will take you to a secure page where you can update your card details.
- When you've entered the details of your new payment card, click ‘Update card’.
- You will see a message reading ‘Successfully updated card on file’.
- All future payments from Stitch Club will be taken from the new card.
To see how to update your credit or debit card details, watch this two minute video.
If you pay via PayPal
- Log into your PayPal account.
- Click on ‘Wallet’ in the menu.
- Click on ‘Link a card’.
- Enter your new card details and click ‘Add card’.
- Choose ‘Set as preferred’.
Why has my Stitch Club payment failed?
- Follow the steps outlined above under 'How do I update my payment details?' to check that your payment card details are up to date in our system. Update them if necessary.
- If your credit or debit card details are already correct, please contact your bank or credit card provider to ask why the payment has been refused. Please note that sometimes banks making international payments need the initial transaction to be approved by the customer.
Why has my members area access been suspended?
- If you find your profile has been deactivated when you try to log into Stitch Club either the payment has failed, or you have cancelled your membership.
- Your access will be suspended if we have attempted to take your most recent subscription payment four times, but it has failed. This could be because your credit or debit card has expired, you have insufficient funds in your bank account, or your bank has stopped the payment for another reason. We will send an email after every failed attempt to take payment, to prompt you to check your credit or debit card on file.
- If you cancel your Stitch Club subscription, you'll still have access to the Stitch Club members area until the date that your subscription expires (the date we were due to take the next payment). Please note that the workshop videos are hosted in the private members area and are not downloadable, so once your access ends you will no longer be able to view them. However, the workbooks and inspirational ebooks are yours to keep, so remember to download them before your access ends.
To restart your subscription within a month of your access ending, please contact the TextileArtist.org community support team here.